The Far North Line saw a spate of cancellations from early February through to mid April. These were bad enough to inspire angry letters in the press and an article in the Inverness Courier.
At a meeting with ScotRail's interim Service Delivery Manager on 19 April the reasons for this, and the plan to avoid a repetition were explained. The unfortunate conjunction of several unrelated events and their impact on train crew availability was felt during this period. Improved resilience to FNL services has been built in to ScotRail's summer timetable, which takes effect from 2 June, and should provide a good service during this busy time.